To assist our customers to benefit from the diverse expertise of our consulting team, we offer our services for consulting on the topics of IT Service Management, IT Governance and IT Strategy as and when required by the customers. Our customers can purchase our Consulting On Demand services in these modes:

• Hourly off shore service: the customer can purchase any number of hours for any of our consulting expertise. The work will be conducted at our offices through continuous communication with the customers’ team on email, phone, Skype and net meetings. This service is ideal to provide short (hours) term services, provide answer how to questions, providing best practice consultancy on process design and exploring the feasibility and practicality of a particular idea.
Customers can also purchase predefined buckets of hours to benefit from discounted rates.
• Weekly onsite services: the customer can purchase any number of weekly on site consulting services. The work will be conducted at the customers’ site. This service is ideal to assist in executing a change management program, thorough design of processes, IT process optimization, and so forth.

Our consulting team can provide a wide range of specialized services including:

• Relate IT objectives and initiatives to the business direction.
• Identify opportunities for improvement
• Prioritize IT initiatives in relationship to the organization’s priorities.
• Build justification to your ITSM project
• Prepare and execute an organizational change program to
• Design and Implement IT processes.
• Design and implement ITSM implementation processes and standards.
• Prepare of ISO/IEC 20000 certification.
• Design and Optimize CMDB, the Configuration Management and Asset management processes.
• Design and Build the service catalog.
• Design and Build an IT performance Management System based on the Balanced Scorecard method.
• Cascade the business BSC to the IT function.
• Prepare and review Service Level Agreements and Operational Level Agreements.
• The following standard rates are an indication, our customers can benefit from different types of discounts based on the duration

of the engagement, the type of the engagement, and the volume of anticipated work.